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Administrator (Customer Facing/Marketing) Apprentice

Rich Visions Communications , London, E15 1XH

Job title:

Administrator (Customer Facing/Marketing) Apprentice

Employer Name:

Rich Visions Communications

Vacancy Location:

44 Broadway

London E15 1XH

About the Apprenticeship :

This is an exciting role for a candidate who is looking to get a foot in the door in marketing and administration. You will work with a great team within the organisation as well as gaining valuable experience in marketing and business administration.


Key Accountabilities


  • To be the first point of contact on the telephones (landline and mobile)
  • To greet and welcome all Rich Visions visitors, ensuring hospitality is offered
  • To manage the day to day operation of the company and ensure administration services are of high quality standards ensuring confidentiality is met always
  • To show good practice, quality assurance and business effectiveness and have excellent time management and organisational skills
  • To assist with the internal CRM/database
  • To assist with internal events and campaigns



Roles and Responsibilities


Administration duties


  • Assist with day-to-day operations
  • Assist with CRM systems calling clients for data entry purposes
  • Ensure filling system is up to date
  • Taking telephone messages and monitor call logs
  • Book staff outings, meetings and birthdays presentations
  • Set up meetings and manage managers diary
  • Order office stationary, refreshments and equipment
  • To manage supplier invoices and our own sales invoices
  • To be responsible for petty cash of all projects
  • Ensure stationary cupboard is stocked and items are not missing
  • Making call to clients checking to see if they are happy with the services we deliver
  • Processing incoming and outgoing mail
  • Meet, greet, register and serve clients
  • Book meeting rooms
  • Assist with any first aid or internal procedures for staff/team
  • Photocopying and minute taking
  • Assist with research of relevant information
  • Carry out such other duties as may be required from time to time


Marketing duties


  • Assist to developing our marketing plans
  • Assist to generate new leads through social networking marketing, managing and increasing our Digital Marketing and Social Media presence
  • Update our website (using word press)
  • Assist in writing blog posts
  • Updating our client database (CRM system)
  • General office support to Sales and Marketing teams
  • Working on new creative concepts that will help attract new clients on and off line
  • Any other duties appropriate to the job role.

Weekly Wage:

£200/ week

Working Week:

9am to 5pm (flexi time available)


Monday to Friday

Future prospects description:

Upon completion of the Apprenticeship and evaluation by the company’s supervisors, the successful candidate may be offered a job at the end of the Apprenticeship.

Employer description:

Rich Visions Small Business (RVSB) provides professional Business Support & Training (for start-ups and existing businesses), Funding Assistance (£2k-£100k), Marketing and PR services to Small and Medium Enterprises (SMEs), Entrepreneurs, Sole Traders and Organisations that want to start, grow or expand their businesses and enterprises.

Whether you are an entrepreneur or a business that wants to market its services or promote its products to a particular audience or need funding to start or grow, we at Rich Visions Small Business can assist you and put you on the right path.

Based in Canary Wharf and Stratford, London we support businesses in most sectors and industries and also work with ethnic minority businesses across the UK who are classed as ‘hard to reach’.

Skills required:

  • 6 months- 1 year administrative experience
  • To be able to meet target deadlines under pressure
  • Excellent verbal and written communication and organisational skills
  • Strong interpersonal skills
  • Ability to work on own initiative on occasions
  • Ability to remain calm under pressure and cope with frequent interruptions
  • Excellent IT skills, Excel and Word in particular

Personal Qualities:

  • Willingness to learn
  • A “can do”attitude”
  • Ability to work on own initiative on occasion
  • Strong interpersonal skill


Qualifications Required:

Minimum qualifications are English, Maths and ICT GSCE’s level A-C or equivalent.

Graduates can apply but a degree not necessary nor will it give you an advantage. Common sense, a good attitude and a strong application are what we are looking for.

Important Other information:

Reality Check:

Do not contact the employer directly; failing to adhere to this will see your application automatically withdrawn.

About the training:

You will be working towards a Level 3 Diploma in Business Administration.  In addition to crucial ‘on the job training’ depending on the qualification selected you may also study the following units:


  • Principles of Business
  • Analyse and present business data
  • Principles of Project Management
  • Managing Information and Producing Documents in a Business
  • Monitor Information systems
  • Principles of Administration


Specific Questions:

  1. What are your ambitions?
  2. When you have many things going on at one time, how do you prioritise, and where do you focus your attention?

Application closes:
17th October 2017

*Due to the high volume of interest we have in many of our vacancies it is not always possible to respond to every application.